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If no or only historical values are displayed in the history graphs in the portal, your device does not transfer any data to the portal.

Approaches to solutions:

  • Make sure your device is equipped with the latest firmware.
    See "Software Version" info in the "Configuration -> System"menu. The version 2.16 or higher must be displayed there.
  • Check whether it is possible to access from the network in which the device is installed.
  • If all these steps are unsuccessful, please call Customer Service at +49 (0)7720-606-742 or +44 (0)1206 228 500.




Please publish modules in offcanvas position.