Star InactiveStar InactiveStar InactiveStar InactiveStar Inactive

If no or only historical values are displayed in the history graphs in the portal, your device does not transfer any data to the portal.

Approaches to solutions:

  • Make sure your device is equipped with the latest firmware.
    See "Software Version" info in the "Configuration -> System"menu. The version 2.16 or higher must be displayed there.
  • Check whether it is possible to access from the network in which the device is installed.
  • If all these steps are unsuccessful, please call Customer Service at +49 (0)7720-606-742 or +44 (0)1206 228 500.




Please publish modules in offcanvas position.

We use cookies on our website. Some of them are essential for the operation of the site, while others help us to improve this site and the user experience (tracking cookies). You can decide for yourself whether you want to allow cookies or not. Please note that if you reject them, you may not be able to use all the functionalities of the site.